Full-time, regular staff position. Evening and weekend hours required. Non-exempt.
Under the general supervision of the Supervisor of Residential Services, the Bilingual Case Manager is responsible for prescreening and admitting women and families in transition due to interpersonal violence and/or homelessness. The Case Manager will provide case management and advocacy services, offering support, validation, education and information to facilitate successful transition from victimization to self-empowerment.
DUTIES AND RESPONSIBILITIES
Beginning at intake, assesses and identifies the needs of each family/woman, works in partnership with residents to identify areas where support is needed, and helps women and children cope more effectively with stress and transition.
Acts as spokesperson and a liaison between women, children, and other providers (such as courts, school departments, DCYF, mental health agencies, employment services, etc.) to provide a comprehensive array of services to be continued, if necessary, upon transition to independent living.
Makes referrals to other services/agencies as needed.
Accompanies women in a supportive role to provider meetings.
Assists residents in arranging transportation to various appointments; may transport residents when appropriate.
Assists residents in identifying their own immediate needs, reviewing options and setting goals.
Sets weekly schedule with residents to assist them in reviewing their own progress and to provide encouragement or additional information, as needed.
Provides crisis intervention, support, validation and active listening.
Handles helpline calls for residential services; determines appropriateness for admission to residential program; provides information and makes referrals to programs or services.
Screens, admits and greets women who come in alone or with children. Conducts intake interviews.
Orients residents to program mission, philosophy and policies; distributes resident handbook; gives clients residential program orientation, including building tour, introduction to staff and housemates, provision of linens and other necessary items.
Encourages residents to develop conflict resolution and effective communication skills with each other and with staff.
Provides on-going information about the effects and dynamics of domestic violence and the process of healthy relationships.
As an active presence in the residence, monitors opportunities for "teaching moments" so that a woman's/family's stay in the residence is a nurturing and educational experience.
Encourages residents to learn new skills, develop greater insight into interpersonal problems and experience respectful guidance.
Attends weekly resident meetings; assists with menu planning, grocery shopping; provides clarification/information about program policies and guidelines.
Assists in keeping track of and organizing donations received by the Center.
Responds to requests from residents for medication, personal items, food or pantry items, laundry money, bus passes, linens, use of program phones and other needs as they arise.
Attends agency staff meetings and residential team meetings. Reports on progress of residents.
Participates in program planning or special projects as needed.
Assures that the facility is physically secured by conducting periodic checks throughout the entire shift and logging information in log book.
Must be alert for, and must respond to, emergencies by following established procedures, ensuring all residents are in the building and accounted for.
Conducts drug screening (urine or saliva) as needed or directed by supervisor.
Maintains log of shift activities, such as calls received, residents admitted and medications distributed. Communicates pertinent information to other staff.
Assists with upkeep of the shelter, food pantry, and linen supply area and with cleaning/preparing resident rooms.
Acts as a team player with the Residential Team by working on necessary tasks that other staff may have been unable to complete or other tasks assigned by supervisor.
Staffs Center on scheduled weekend and evening shifts. Works assigned hotline shifts.
Maintains appropriate records and statistics.
May assist with interpreting.
Additional duties necessary for the efficient operation of the agency as assigned.
SKILLS AND ABILITIES
A high level of self-awareness and interpersonal skills to provide support, role modeling, education and assistance to residents.
Verbal communication skills to represent the Center, both in-house, in the community and during helpline calls.
Must have ability to communicate effectively in a variety of settings with a variety of professionals.
Must have experience with, or understanding of, effective teamwork and active participation in group processes.
Commitment and sensitivity to women's issues and children's issues.
Experience working with and/or understanding dynamics of interpersonal violence.
Experience in career or employment counseling or assisting in providing job-training skills helpful.
Ability to cope with stressful situations and deal effectively with conflict situations and crises.
Ability to prioritize and manage multiple tasks.
Ability to work independently and in a team environment, as well as to develop relationships and collaborate with community partners in a variety of settings.
Sensitivity to and experience with issues of diversity.
Knowledge of cultural issues, immigration laws, victims' rights, welfare policies, local educational and supportive resources.
Understanding of and ability to teach social skills, daily living skills, and effective communication skills.
Knowledge of child development, effective parenting, behavior management skills.
Ability to act as a role model for families, demonstrating social skills and communication skills.
Ability to lift up to 25 pounds. Ability to walk up several levels of stairs.
Some computer knowledge helpful.
MINIMUM EDUCATION AND EXPERIENCE
B.A. in human service field or equivalent work and life experience in community advocacy, domestic violence intervention, trauma and/or child welfare issues. A combination of education and experience demonstrating acquisition of the "Skills and Abilities" required. Bilingual ability in Spanish and English preferred. Valid driver's license and proof of insurance. Clean BCI/ Criminal background.
Please fill out the form on the previous page, or you may send resume and cover letter to email@example.com or mail to Women's Center of Rhode Island, PO Box 6033300, Providence, RI 02906. No phone calls please.